General information
Tuesday, April 30, 2024
11:00 - 11:45
Webinar
SmartView stakeholders
We are pleased to invite you to our first ITSM webinar in partnership with Matrix42 on Tuesday, April 30, 2024 at 11am!
Increase your ITSM capabilities: benefits for your IT teams, a new experience for all employees
We'll have the pleasure of briefly explaining why Matrix42 and SmartView forged their partnership in early 2024.
We will then cover the following topics through a series of demonstrations:
1. Service Catalog: Decomplexing IT Usage
- How a service catalog simplifies access to company processes and services.
2. Asset Management: Control your IT budgets
- Software Asset Management (SAM): Ensure licensing compliance while reducing risks and costs.
- Approach to optimizing IT and non-IT asset management
3. Automation: Simplify your processes and gain in efficiency
- Explore the benefits of automation and process integration in your IT environment.
4. Increase Resolution from 1st Call:
- Use of CMDB and dependency mapping for proactive resolution.
- Capitalizing on knowledge and the knowledge base.
- Remote control (PMAD): Improved resolution from the very first call.
5. Sharing customer Use Cases :
- Presentation of real-life use cases and analysis of the successes and lessons learned through these customer use cases.
Find out more about Matrix42:
- Official publisher's website: https: //matrix42.com/fr
- Our Matrix42 page