Matrix42 Webinar: Expand your ITSM capabilities

General information

Tuesday, April 30, 2024
11:00 - 11:45

SmartView stakeholders

Stéphane GENIN

Stéphane GENIN

General Manager

Jean-Christophe DENIS

Jean-Christophe DENIS

"After 10 years in a consulting firm delivering value, I joined the SmartView sales team in late 2021! I look forward to answering any questions you may have about our offering!"

We are pleased to invite you to our first ITSM webinar in partnership with Matrix42 on Tuesday, April 30, 2024 at 11am! 

We'll have the pleasure of briefly explaining why Matrix42 and SmartView forged their partnership in early 2024.

We will then cover the following topics through a series of demonstrations:

1. Service Catalog: Decomplexing IT Usage

  • How a service catalog simplifies access to company processes and services.

2. Asset Management: Control your IT budgets

  • Software Asset Management (SAM): Ensure licensing compliance while reducing risks and costs.
  • Approach to optimizing IT and non-IT asset management

3. Automation: Simplify your processes and gain in efficiency

  • Explore the benefits of automation and process integration in your IT environment.

4. Increase Resolution from 1st Call:

  • Use of CMDB and dependency mapping for proactive resolution.
  • Capitalizing on knowledge and the knowledge base.
  • Remote control (PMAD): Improved resolution from the very first call.

5. Sharing customer Use Cases :

  • Presentation of real-life use cases and analysis of the successes and lessons learned through these customer use cases.

Replay of our webinar

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