Succeed in your ITSM transformation

General information

Thursday, February 2, 2023
11:00 - 11:45

SmartView stakeholders

Gwendoline GONZALEZ

Gwendoline GONZALEZ

Atlassian consultant with a solid ITSM experience

"I love to coach my clients and to discuss their problems with them in all frankness and transparency. And since every problem has its own solution, let's not hesitate to discuss together :) "

Christophe MONNIER

Christophe MONNIER


"Before creating SmartView in 2010, Christophe MONNIER held various positions as a consultant, trainer and manager. In particular, he was a business unit manager for the SQLI group and managed numerous IT projects for 8 years, from 2000 to 2008. Previously, after obtaining his engineering degree, Christophe started his professional activity as a Developer and Project Manager for the international food group Fromageries BEL, from 1996 to 2000; he was in charge of collaborative and EDM applications, commercial management and Y2K preparation! Christophe has led numerous consulting missions for the CDC HABITAT Group (Caisse des Dépôts), the French Development Agency, La Poste, Crédit Agricole, HORIBA Medical, Sanofi Aventis, Geostock (Vinci Group), Socodei (EDF Group), Michelin, Royal Canin, Gemalto, Cirad, SADA Assurances (DEVK Group), etc., as well as for numerous startups and innovative SMEs. Today he divides his time between the strategic and commercial development of SmartView and some consulting/training missions in order not to forget his original profession, and to remember how value is created for clients. He is married, with 2 children, and lives in Montpellier.

Thank you for your participation!

Each company has its own ITSM! Take into account the company's context, involve the stakeholders, don't rush through the steps and deploy a Service Management solution while taking into account budgetary and time constraints... So many topics to ensure quality of service and user satisfaction!

Webinar summary:

  • The fundamentals of IT Service Management
  • An approach/tool at half-mast: give it a facelift
  • Implementing an ITSM tool: where to start? 
  • Examples of ITSM projects conducted by SmartView
ITSM: 2 keys to reducing deployment costs
ITSM: why choose Atlassian Jira over ServiceNow or EasyVista?
Take the time to understand the problem with an external SmartView consultant.

Contact us for more information!

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