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Each company has its own ITSM! Take into account the company's context, involve the stakeholders, don't rush through the steps and deploy a Service Management solution while taking into account budgetary and time constraints... So many topics to ensure quality of service and user satisfaction!
- The fundamentals of IT Service Management
- An approach/tool at half-mast: give it a facelift
- Implementing an ITSM tool: where to start?
- Examples of ITSM projects conducted by SmartView