Jira Service Management


Terms and conditions

1 day
2 to 10 people
Required level:
Beginner users with little or no knowledge of the tool


Materials needed:
Computer and Internet connection
70% theory 30% practical on identified use cases identified beforehand and/or MCQs + exchanges
Atlassian Certified Consultant
Distance learning possible Face to face possible Support and course in French
Next sessions:
Contact us for future sessions.


Inter : 1250€ / participant

Intra: 1600€

Please contact us to schedule an in-person or remote learning session.

For intras, average delay: 1 month from the signature.



We make every effort to make our courses accessible. In order to adapt accordingly, please contact us before any registration.

Learning objectives

  • I can create projects and users
  • I can create and customize my user portal
  • I can configure SLAs, automations, and notifications
  • I can create reports and perform JQL searches


Concepts of Jira Service Management

  • Jira ITSM

Project management in Jira

  • Organize the projects of your Jira instance

User management

  • Users and roles

Customization of the user portal

  • Define query types to be applied on projects and modify fields

Configure SLAs

  • Implement service level agreements and use JQL queries on SLAs

Configure queues

  • Objectives and implementation of queues

Configure the automations

  • Set up predefined and/or customized automation rules

Manage notifications

  • Customize Jira Service Management customer notifications

The role of project administrator

  • The functions of the project administrator

The reports

  • Default and custom reports

JQL Operations

  • SLA and approval management with JQL queries

Integrate a knowledge base

  • Associate your knowledge base with your Jira Service Management

Customer satisfaction survey

  • Gather feedback from customers on their satisfaction with the JSM tool

Interested in our training?

If you would like more information or to register for a session, please write to us here:

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