Terms and conditions
- Duration:
- 1 day
- Participants:
- 2 to 10 people
- Required level:
- Beginner users with little or no knowledge of the tool
- Prerequisite:
-
No
- Materials needed:
- Computer and Internet connection
- Pedagogy:
- 70% theory 30% practical on identified use cases identified beforehand and/or MCQs + exchanges
- Teacher(s):
- Atlassian Certified Consultant
- Modalities:
- Distance learning possible Face to face possible Support and course in French
- Next sessions:
- Contact us for future sessions.
Price
Inter : 1250€ / participant
Intra: 1600€
Please contact us to schedule an in-person or remote learning session.
For intras, average delay: 1 month from the signature.
Disability
We make every effort to make our courses accessible. In order to adapt accordingly, please contact us before any registration.
Learning objectives
- I can create projects and users
- I can create and customize my user portal
- I can configure SLAs, automations, and notifications
- I can create reports and perform JQL searches
Program
Concepts of Jira Service Management
- Jira ITSM
Project management in Jira
- Organize the projects of your Jira instance
User management
- Users and roles
Customization of the user portal
- Define query types to be applied on projects and modify fields
Configure SLAs
- Implement service level agreements and use JQL queries on SLAs
Configure queues
- Objectives and implementation of queues
Configure the automations
- Set up predefined and/or customized automation rules
Manage notifications
- Customize Jira Service Management customer notifications
The role of project administrator
- The functions of the project administrator
The reports
- Default and custom reports
JQL Operations
- SLA and approval management with JQL queries
Integrate a knowledge base
- Associate your knowledge base with your Jira Service Management
Customer satisfaction survey
- Gather feedback from customers on their satisfaction with the JSM tool