The goal of this new column is to quickly and simply present the latest Atlassian Cloud products delivered over the past few weeks. For a complete overview of the Cloud product roadmap, it's here.
We will focus here on the features that have had an impact on the daily lives of our customers who use the solutions.
Atlassian Cloud : Jira Core + Software + Service Management
The new Jira application view has been generalized to March 31, 2021, with no option to revert to the old view.
Somewhat confusing for the historical users of the server version, this new interface is more ergonomic and purified for the users.
All the fields are now grouped together on the right of the screen, the display of sub-tasks and related tickets is thus optimized.
There is no longer a distinction between the editing and viewing screens. From now on, all the fields can be modified "in line" without going through the "modify" menu.
The pluses of this new application view in Jira:
The ability to "pin" fields for each user
In the new application view, it is now possible to pin fields, which allows each user to choose which fields to display at the top of the list, even when they are empty.
Integration with automations
An automation field is now visible on all requests. It allows to easily identify the last automation rules executed on the request, and eventually to easily trigger manual rules.
The correction we were all waiting for
Recursive transitions now appear in the new view, via an "actions" button.
To see the documentation about the new application view, click here.
Jira Service Management (Cloud)
Atlassian has delivered several new features to Jira Service Management Cloud. These include integrations of older plugins into its service desk product and improvements for agents and portal users.
Integration of Insight into Premium and Enterprise offerings
Insight is a tool that allows you to integrate your CMDB (Configuration Management Database) with Jira. It allows you to build for example an application map or to follow your hardware park (with self-inventory possibilities).
Formerly published as a plugin by Mindville, the application was acquired in 2020 by Atlassian. It is now integrated into Jira Service Management's Cloud Premium and Cloud Enterprise offerings.
Bad news for Cloud Standard customers, it is no longer possible to subscribe to Insight as a plugin. Upgrading to the Premium or Enterprise offer is therefore mandatory.
Integration of Halp
Another application recently acquired by Atlassian, Halp is a tool that allows you to create and process support requests directly from Slack and Microsoft Teams. This tool is now integrated into Jira Service Management's Cloud offerings, including Standard Cloud.
Approvals of requests by email
Until now the approvals of the requests via Jira Service Management had to be done via the user portal. The possibility to insert approval buttons directly in the emails sent to the approvers is being deployed by Atlassian.
Customization of user portal fields
It is now possible to add some system fields on the user portal (priority, manager...). Each user can customize the fields he wants to be displayed, from the list predefined by the administrators.
Bulk edit from the Jira Service Management queues
You can now perform certain mass actions directly from the Jira Service Management queues. There is no need to use the advanced search and the JQL in Jira anymore.
This selection is by nature incomplete. Feel free to let us know in the comments what recently delivered features have had an impact on your business!
